Refund policy

If your order arrives faulty in any way please email winifredmoon.designs@gmail.com within 14 days of delivery with a photo of the problem, so we check out the fault and help you.

If you're looking to return an item that isn’t faulty, please email winifredmoon.designs@gmail.com within 14 days of delivery and we will get back to you as quick as possible.

Please note that we will not accept returns that have been opened or used in any way.

Unfortunately, we will not cover the cost of return postage, so make sure your return is sent via Royal Mail tracking as we are not responsible if the return goes missing.